The Nitty Gritty
Processing time is generally 3-5 days from the time an order is placed. This can vary slightly based on order volume, as I try to avoid trips to the post office for one single package. If processing time is longer than 1 week, I will send an email communicating that. All packages will be shipped using 2 day priority shipping via USPS.
BUT WHAT IF IT ARRIVES BROKEN
Bummer! All packages are packed to the absolute best of my ability, however sometimes things break. If an item arrives broken, please send me a picture of the broken item within 24 hours and I will either send you a new one, or issue a refund. If a note is sent after that 24 hour window, I apologize but you’re likely out of luck.
I do not accept returns once an order has been received.
I do my best to do a quality scan of each and every piece. If for some reason you are sent a piece that seems to be less than stellar in quality and craftsmanship, send me a note!
If you have placed, paid for, and received a custom order from Doghouse Pottery, you have 24 hours from the time that the wares are delivered to reach out to communicate a desire to return. In this scenario, I will ask you to have the pieces professionally packed and shipped back ASAP. Your deposit will not be refunded, however the balance of the payment will be sent back to you promptly.